| 1.1 | TPE reserves the right to change course arrangements without prior notice. |
| 1.2 | The minimum age for acceptance is 18 years. |
| 2.1 | Fees include all taxes where appropriate. Fees may be altered in certain circumstances e.g. a change in Goods and Services Tax. |
| 2.2 | Fees must be paid in full, in advance, for the period of study requested on the enrolment form. |
| 2.3 | All fees are calculated in complete weeks and any part of a week is counted as a full week. No compensation is given for public holidays when TPE is closed. |
| 2.4 | Our prices are in NZ dollars and include GST. All fees are non transferable. |
| 2.5 | Social activities which are organised by the school are at extra cost. |
| 3.1 | If this enrolment is cancelled before the nominated starting date, fees will be refunded except for any enrolment fee and homestay placement fees or 10% of payment, whichever is the lesser. |
| 3.2 | For courses of up to four weeks if the student withdraws within the first two days of the course 50% of the tuition fees will be refunded. |
| 3.3 | For courses of five to eleven weeks if the student withdraws within the first five days of the course 75% of the tuition fees will be refunded. |
| 3.4 | For courses of twelve weeks or more if the student withdraws within the first seven days after the first day of study, the fees will be refunded except for $NZ500 or 10% whichever is the lesser. |
| 3.5 |
After the above withdrawal deadlines no fees except for unused homestay fees
will be refunded. We do not refund fees or give a free extension of the course if
the student:
|
| 3.6 | If TPE requires a student to leave the course after the first eight days for not complying with the conditions of enrolment, tuition fees will not be refunded. |
| 3.7 |
Student fee protection - TPE complies with NZQA requirements to protect
student fees. Student fees are not at risk in the event of the closure of the TPE.
Fees received are placed in a trust account and the trustee’s contact details
are:
Student Fee Protection |
| 4.1 | A maximum of two weeks’ holiday without loss of tuition fees may be taken for each 24 weeks of study. No refunds or extension of course will be granted for holidays in excess of this allowance. |
| 4.2 | At least one week’s notice of a request for leave must be given. If not, holiday credit may not be given and tuition fees will be lost. |
| 4.3 | Extensions because of holidays can only be given in General English courses. |
| 5.1 | TPE will provide assistance to guide students in their accommodation choice. |
| 5.2 | TPE will refer students requiring homestays to a reputable homestay company on a referral basis only, and will not be receiving any gratuity. |
| 5.3 | TPE will provide Pastoral care for students who are having accommodation issues or concerns. |
| 5.4 | TPE does not assess the suitability of accommodation. |
| 6.1 | The student is expected to attend all lessons punctually and must comply with the conditions of his/her permit to stay in New Zealand. |
| 6.2 | The student must behave considerately at TPE. |
| 6.3 | The student must obey the laws of New Zealand. |
| 6.4 | TPE has a non-smoking policy and smoking is strictly prohibited both inside the building, in the foyer and outside on the street, within the vicinity of the school. |
| 6.5 | Failure to comply with these conditions may result in the student having their course of study terminated by TPE. |
| 7.1 | It is the responsibility of the student to ensure that he/she has adequate medical and travel insurance. TPE cannot be held responsible for any sickness, injury, damage or loss incurred (including loss of fees) within TPE or on TPE activities. |
| 7.2 | International students must have appropriate and current medical and travel insurance while studying in New Zealand. Students must provide evidence of this and the insurance must cover the full length of time spent in New Zealand. Overseas insurance policies will only be accepted with an English translation. |
| 7.3 | TPE will keep a record of each student’s policy. |
| 7.4 | TPE shall not be liable if the services we state we offer cannot be provided for reasons beyond our control. |
| 7.5 | By accepting the conditions of enrolment the student agrees to the free use of their image and written references in TPE promotional material. |
| 8.1 | If the student wishes to make a complaint, he/she should see the TPE Director of Studies. If the problem cannot be resolved by the Director of Studies, the TPE Managing Director may be consulted. |
| 8.2 |
If students are not satisfied with the outcome of the complaint they can take the
complaint to the following external bodes for considerations:
New Zealand Qualifications Authority (NZQA) International Education Appeal Authority (IEAA) |
| 9.1 | TPE has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students published by the Minister of Education. Copies of the Code are available on request from this institution or from the New Zealand Ministry of Education website at http://www.minedu.govt.nz/goto/international. |
| 10.1 | Full details of visa and permit requirements, advice on rights to employment in New Zealand while studying, and reporting requirements are available through the New Zealand Immigration Service, and can be viewed on their website at http://www.immigration.govt.nz. |
| 11.1 | Most international students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment during your visit, you may be liable for the full costs of that treatment. Full details on entitlements to publicly-funded health services are available through the Ministry of Health, and can be viewed on their website at http://www.moh.govt.nz. |
| 12.1 | The Accident Compensation Corporation provides accident insurance for all New Zealand citizens, residents and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs. Further information can be viewed on the ACC website at http://www.acc.co.nz. |
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Turning Point Education - All Rights Reserved